Frequently Asked Questions
Store FAQ
Processing time:
During high tides at work, it might take approximately 3 - 10 working days to process your order (including shipping time). Orders will be fulfilled once a week every thursday.
You will receive an email with a tracking number after it’s been processed & dispatched.
Estimated Shipping time:
Singapore: Full tracked 2 - 9 business days
International: Tracked 20 - 75 business days
These time frames are an estimate depending on facts that might affect delivery: holidays, weather & mail order volume
Can I make changes to my order after it’s been placed?
I can’t promise that changes can be made as orders will be worked on as soon as they’re placed, but please contact me directly at averinewyou@gmail.com & I’ll do my best.
Returns Policy
At this time, I am unable to offer returns, exchanges, or cancellations. If you encounter any issues with your order, please contact me directly.
Please double-check your shipping address before placing your order, as I cannot be held responsible for parcels lost in transit.
Please note that refused shipments will not be refunded, as the package will not be returned to me.
Who can I contact if there are any issues with my order?
Please email me with your order number at averinewyou@gmail.com & I’ll get back to you as soon as I can
General FAQ
What types of Art do you create?
I am primarily a multimedia artist, as I work across various forms of illustration, including digital & oil paintings for commercial work. However, I have a particular preference for traditional mediums such as emulsion wall paint & watercolor.
How can I commission a custom piece?
Yes, I’m always eager to take on new projects. While I’m selective of the themes & subjects I want to paint, I’m open to exploring new ideas! Please feel free to contact me via email. Please fill in the details so I can quote you accordingly.
What’s a typical turnaround for a commissioned artwork?
This varies depending on the medium, complexity & size of the project. My digital illustrations took me 10-15 hours & a traditional version would take 2-3 weeks while a mural would typically require me onsite for a month.
Can you work on specific requests for murals?
Absolutely! I’m happy to work with specific themes, ideas, or concepts for murals. Feel free to share your vision, & we can collaborate to bring it to life.
What did you study in school?
I started my freelance career alongside getting my diploma in Apparel Design & Merchandising in Temasek Polytechnic & graduated BA (Hons) Fashion at Nanyang Academy of Fine Arts
Do you collaborate with other artists or businesses?
Yes I do! & I’m currently open for collaborations with other artists & businesses as well. If you have a potential project or partnership in mind, please reach out under about to discuss how we can work together.